How Diskat achieved an 80% conversion rate with AI agents
Diskat, a leading retail player in Mexico, transformed its manual sales process into a high-converting automated engine using Wahob custom AI agents.
Conversion rate
80%
Sales volume
3.5×
Response time
< 2s
The challenge
Diskat was overwhelmed by thousands of daily inquiries. Its sales team could only respond to 20% of messages within an hour, leading to massive lead leakage and frustrated customers.
The solution
We deployed a custom-trained AI agent that handles product inquiries, checks inventory in real time, and guides users through checkout directly within WhatsApp.
- Strategic implementation of Wahob Diskat workspace protocols.
- Strategic implementation of Wahob Diskat workspace protocols.
- Strategic implementation of Wahob Diskat workspace protocols.
The outcome
Within 30 days, Diskat saw a major shift. Ninety-five percent of queries are now handled without human intervention, and the conversion rate stabilized at an industry-leading 80%.
“Wahob's AI agents didn't just help us respond faster—they completely redefined how we sell. It's like having our best salesperson working 24/7 on every single chat.”