1. Introduction
Wahob ("we," "our," or "us") operates the Wahob platform (wahob.com), a multi-tenant WhatsApp Business API SaaS platform for marketing, sales, and customer support. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Service").
By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Service.
2. Information We Collect
2.1 Information You Provide to Us
- Account information: When you register, we collect your name, email address, phone number, company name, and password.
- Billing information: Payment details such as credit card number, billing address, and transaction history. Payment processing is handled by our third-party payment processor; we do not store full credit card numbers.
- Business data: WhatsApp Business API credentials, contact lists, message templates, chatbot configurations, campaign data, and other content you upload or create through the Service.
- Communications: Information you provide when you contact our support team, participate in surveys, or interact with us through our website.
2.2 Information Collected Automatically
- Usage data: Pages viewed, features used, actions taken, time spent, and interaction patterns within the Service.
- Device information: Browser type, operating system, device type, screen resolution, and unique device identifiers.
- Log data: IP address, access times, referring URLs, and error logs.
- Cookies and tracking: We use cookies, web beacons, and similar technologies to collect information about your browsing activity. See Section 8 for details.
2.3 Information from Third Parties
- Integration data: When you connect third-party services (e.g., Shopify, WooCommerce, HubSpot), we receive data from those services as authorized by you, such as order data, customer data, and product catalogs.
- WhatsApp/Meta: Message delivery status, read receipts, and other data provided through the WhatsApp Business API.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Service delivery: To provide, operate, maintain, and improve the Service, including sending WhatsApp messages, managing contacts, running campaigns, and processing webhooks.
- Account management: To create and manage your account, process payments, and communicate about your subscription.
- Analytics: To understand how the Service is used, measure performance, and identify areas for improvement.
- Support: To respond to your inquiries, troubleshoot issues, and provide technical support.
- Security: To detect, prevent, and address fraud, abuse, and security incidents.
- Legal compliance: To comply with applicable laws, regulations, and legal processes.
- Marketing: With your consent, to send you promotional communications about new features, products, or services. You can opt out at any time.
4. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- Service providers: With trusted third parties who perform services on our behalf, such as payment processing, email delivery, cloud hosting, and analytics. These providers are bound by contractual obligations to protect your data.
- Meta/WhatsApp: Message content and recipient information is transmitted through the WhatsApp Business API as necessary to deliver messages. This is governed by Meta's terms and policies.
- Integrations: When you activate third-party integrations, data may be shared with those services as configured by you.
- Legal requirements: When required by law, subpoena, or court order, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Data Storage and Security
We implement industry-standard technical and organizational measures to protect your data, including encryption in transit (TLS/SSL) and at rest, access controls, regular security audits, and secure data center infrastructure. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your data is stored on servers hosted by reputable cloud infrastructure providers. We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion, we will remove your data within 30 days, except where retention is required by law.
6. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request correction of inaccurate or incomplete personal data.
- Deletion: Request deletion of your personal data, subject to legal retention requirements.
- Portability: Request a copy of your data in a structured, machine-readable format.
- Restriction: Request that we restrict processing of your personal data under certain conditions.
- Objection: Object to the processing of your personal data for certain purposes, including direct marketing.
- Withdrawal of consent: Where processing is based on consent, you may withdraw it at any time.
To exercise these rights, contact us at privacy@wahob.com. We will respond to your request within 30 days.
7. Multi-Tenant Data Isolation
Wahob is a multi-tenant platform. Each tenant's data (contacts, messages, campaigns, etc.) is logically isolated and accessible only to authorized users within that tenant. Our architecture ensures that no tenant can access another tenant's data. Administrative access is restricted and audited.
8. Cookies and Tracking Technologies
We use the following types of cookies:
- Essential cookies: Required for the Service to function properly (e.g., session management, authentication).
- Analytics cookies: Help us understand how the Service is used and how we can improve it.
- Preference cookies: Remember your settings and preferences for a better experience.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the Service.
9. International Data Transfers
If you are accessing the Service from outside the country where our servers are located, your data may be transferred to and processed in that country. We ensure that appropriate safeguards are in place for international data transfers, including Standard Contractual Clauses approved by relevant authorities.
10. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child, we will take steps to delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
- Email: privacy@wahob.com
- Address: 123 Business Avenue, Suite 400, San Francisco, CA 94105