Inbox
Unify every WhatsApp thread in one collaborative command center for support and sales teams.
4×
faster first response
92%
CSAT on inbox teams
0
missed conversations
Hi, I haven't received my order…
Can I upgrade my subscription?
My refund hasn't come through yet
Thanks, resolved! 👍
Product screenshot and workflow illustration for Inbox.
What you get
Everything needed to run Inbox
Assignments and SLAs
Internal notes and mentions
Smart filters and saved views
Collision detection
Reply faster with full customer context and no duplicate handling.
How it works
Three steps to your first result
Connect your WhatsApp number
Link one or more WhatsApp Business numbers in minutes via the Meta Cloud API — no hardware required.
Route and assign conversations
Set routing rules by keyword, label, or team. Assign manually or let round-robin handle distribution.
Reply with full context
View contact history, notes, and open tickets inline. Respond with approved templates or free-form replies.
Ready to try Inbox?
Start a 14-day free trial — no credit card required.
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